Request data deletion

If you use Pak Billing Restaurant POS or a PakBilling web account, you can request deletion of your personal data as described below.

How to request deletion

1. Email sales@pakbilling.com from the address linked to your account, or WhatsApp +92 310 9700835.
2. Subject line: Data deletion request — Pak Billing Restaurant POS
3. Include your full name and the email address used to sign in to the app.
4. We will verify your identity and confirm deletion within 30 days.

Restaurant staff may also ask their restaurant owner to remove their account from the PakBilling admin panel (Settings → Staff).

What we delete

• Staff account: name, email, login credentials, and role assignments
• Authentication tokens on our servers (device tokens are removed when you sign out or uninstall the app)
• Personal contact details you provided to us directly

What we may keep

• Business records (orders, payments, reports) created while you worked for a restaurant — these belong to the restaurant’s account and may be retained for accounting, tax, or legal requirements.
• Server logs (IP address, timestamps) for up to 90 days for security and fraud prevention.
• Data we must keep to comply with applicable law.

Retention period

Personal account data is deleted or anonymised within 30 days of a verified request, unless a longer period is required by law. Restaurant business data is retained while the restaurant subscription is active.

Contact

PakBilling · sales@pakbilling.com · Contact form · Privacy Policy